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Commercial Cleaning Service Agreement

Effective date: October 8, 2026

This agreement applies to commercial and business cleaning clients. Residential customers are covered by our Terms and Conditions. Our Privacy Policy explains how we handle personal information.

This agreement sets the terms under which Ago Home Services (“Company”) provides commercial cleaning to the business named below (“Client”) at the facility listed in the signature block (“Facility”).

1. Parties and purpose

This agreement is between Ago Home Services and the Client named in the signature block. It covers all cleaning the Company performs at the Facility.

2. Scope of work

  • Services, areas, frequency and visit times are set out in the written proposal or Scope of Work (“Proposal”) the Client accepts after the walkthrough. The Proposal is part of this agreement.
  • Typical services include trash removal, restroom cleaning and restocking, dusting, wiping desks and common surfaces, kitchen and break-room cleaning, vacuuming and mopping, and entrance glass.
  • Work not listed in the Proposal (floor stripping and waxing, carpet extraction, high windows, post-construction cleanup, and similar) is quoted separately and done only on written approval, including by email.
  • If the Facility’s size, layout, use or traffic changes materially, either party may ask to revise the Proposal.

3. Term and termination

  • This agreement starts on the first service date in the Proposal and continues month to month unless the Proposal states a fixed term.
  • Either party may end it with 30 days’ written notice.
  • Either party may end it immediately if the other materially breaches it and does not fix the breach within 10 days of written notice.
  • The Client pays for all services performed through the end date.

4. Pricing

  • The Client pays the price in the Proposal, per visit or per month as stated.
  • The Company may adjust pricing once per year, or when the scope changes, with at least 30 days’ written notice.
  • Additional or emergency services requested by the Client are billed at the rate quoted at the time of the request.

5. Invoicing and payment

  • The Company invoices monthly, or per visit if the Proposal says so.
  • Invoices are due within 15 days of the invoice date unless the Proposal states other terms. The Client may pay by card, ACH or another method the Company accepts, and may authorize automatic payment.
  • Balances more than 15 days past due carry a late charge of 1.5% per month (or the highest rate allowed by law, if lower).
  • If an invoice is more than 30 days past due, the Company may suspend service after written notice until the account is current.
  • The Client raises any billing question within 15 days of the invoice date. Undisputed amounts remain due on time.

6. Access, keys and security

  • The Client provides access to the Facility at the scheduled times, including any keys, key cards, alarm codes and building instructions.
  • The Company keeps keys and codes secure, limits them to assigned staff, and returns them when this agreement ends.
  • If the Company loses a key or card, it pays the reasonable cost of replacing it or re-keying the affected lock.
  • The Company follows the Client’s lock-up and alarm instructions. It is not responsible for alarm fees caused by wrong or outdated codes or instructions from the Client.
  • If staff cannot enter at the scheduled time because of the Client, the visit may be billed in full.

7. Supplies and equipment

  • The Company provides the cleaning products, tools and equipment needed for the services.
  • Restroom and break-room consumables (paper towels, toilet paper, hand soap, trash liners) are supplied by the Client unless the Proposal says the Company supplies them, in which case they are billed as stated.
  • The Client tells the Company about any surface, finish or equipment that needs special products or must not be cleaned.

8. Schedule changes and holidays

  • The Client may skip or move a visit with at least 48 hours’ notice. Visits cancelled with less notice may be billed in full.
  • The Company may move a visit for weather, emergencies or holidays, with as much notice as possible, and will offer a make-up visit.
  • Service on Company holidays is available on request and may be billed at a holiday rate stated in advance.

9. Quality and inspections

  • The Client names a contact person for the Facility. The Company names a supervisor for the account.
  • The Client reports any missed or unsatisfactory work within 24 hours of the visit. The Company corrects it at no charge, normally by the next scheduled visit or sooner if agreed.
  • Either party may ask for a walkthrough inspection at a mutually agreed time.
  • Correcting the work is the Client’s remedy for quality concerns. Services performed are not refundable unless the Company agrees in writing.

10. Insurance, damage and liability

  • The Company carries general liability insurance and will provide a certificate of insurance on request.
  • Damage caused by Company staff must be reported within 24 hours of the visit. The Company will investigate and, if responsible, repair, replace or reimburse at its choice.
  • The Company is not responsible for pre-existing damage, normal wear, items that are improperly installed or secured, or unsecured cash, valuables or confidential papers left in the open.
  • Neither party is liable for indirect or consequential losses such as lost profits or business interruption.
  • The Company’s total liability for any claim is limited to the amount the Client paid for the month in which the claim arose, except where the law does not allow this limit.

11. Health, safety and hazardous materials

  • The Client tells the Company about any hazards at the Facility and provides Safety Data Sheets for any chemicals staff may encounter.
  • The Company does not handle biohazards, medical or sharps waste, hazardous chemicals, asbestos, mold remediation or infestations unless the Proposal specifically includes them and the work is done under applicable rules.
  • The Company may stop work in any area that is unsafe until the condition is fixed.

12. Staff and non-solicitation

  • Services are performed by Company staff or vetted independent contractors working under the Company’s direction. The Company is responsible for their pay, taxes and supervision.
  • During this agreement and for 12 months after it ends, the Client agrees not to hire or contract directly with anyone the Company assigned to the Facility. If this happens, the Client pays a placement fee equal to three months of the average monthly service charges under this agreement.

13. Confidentiality

Company staff will not read, copy, remove or share the Client’s documents, files, screens or business information, and will treat anything they see at the Facility as confidential. This obligation continues after the agreement ends.

14. Payment disputes and chargebacks

The Client agrees to raise any billing or service concern with the Company first and allow a reasonable chance to resolve it before disputing a charge with a bank or card issuer. Unpaid balances for services performed may be sent to collections, and the Client is responsible for reasonable collection costs and attorney’s fees.

15. Disputes and governing law

  • The parties will first try to resolve any dispute through their named contacts.
  • If it is not resolved within 30 days, it will go to binding arbitration in Mercer County, New Jersey, except that either party may bring a claim in small claims court or seek urgent court relief to protect keys, property or confidential information.
  • This agreement is governed by the laws of the State of New Jersey.

16. General

  • This agreement and the Proposal are the full agreement between the parties. If they conflict, the Proposal controls for scope, schedule and price, and this agreement controls for everything else.
  • Changes must be in writing, including by email, and accepted by both parties.
  • Neither party is liable for delays caused by events beyond its reasonable control, such as severe weather, utility outages or government orders.
  • The Company works as an independent contractor, not as the Client’s employee or agent.
  • If any part of this agreement is found unenforceable, the rest stays in effect.
  • Signatures may be electronic and have the same effect as handwritten signatures.